Privacy Policy

Refine by Beccie

Last updated: 11 October 2026

1. Who we are

Refine by Beccie is an aesthetics business providing cosmetic treatments, including anti-wrinkle treatments, dermal fillers and skin boosters.

We are responsible for handling your personal information in accordance with applicable UK data protection legislation.

Business contact details:
Business name: Refine by Beccie
Business address: 8, Bodycote Close, Broughton Astley, Leicestershire,LE96WT

2. What information we collect

We may collect the following information when you contact us, make a booking or receive treatment:

  • Name, telephone number and email address.

  • Appointment and booking information.

  • Medical history, allergies, medication, relevant health conditions and treatment suitability information.

  • Treatment notes, consent records and before-and-after photographs, where applicable.

  • Payment and transaction information.

  • Information about how you use our website, including cookies and website analytics where applicable.

3. How we use your information

We use your information to:

  • Manage appointments and communicate with clients.

  • Assess treatment suitability and support safe clinical practice.

  • Maintain appropriate clinical records and consent documentation.

  • Process payments and manage business administration.

  • Respond to enquiries, complaints and requests.

  • Meet applicable legal, regulatory and professional obligations.

  • Improve our website and services where permitted.

We will only use your information for purposes that are lawful and appropriate.

4. Medical information and treatment records

Medical histories and information about your health are special category personal data under UK data protection law.

We take the confidentiality of this information seriously. Access is restricted to appropriate authorised individuals, and information is retained and shared only where justified and permitted by law.

We will identify and rely on an appropriate lawful basis and special category condition for processing health information. Where consent is the applicable condition, we will obtain the necessary explicit consent.

5. Booking and payment providers

We may use third-party providers, including Fresha, to manage appointments and related services.

These providers may process personal information in accordance with their own privacy policies and the arrangements in place with our business.

Payments may be processed by third-party payment providers. We do not intentionally store full payment card details ourselves.

6. Sharing your information

We do not sell your personal information.

We may share information with service providers, payment processors, insurers, professional advisers or relevant healthcare professionals where necessary and lawful.

We may also disclose information where required by law or necessary to protect someone's safety.

7. How long we retain information

We retain personal information only for as long as necessary for the purposes for which it was collected, taking account of applicable legal requirements, professional guidance, insurance requirements and the nature of the records.

Clinical records may need to be retained for longer than ordinary booking or marketing information.

8. Keeping information secure

We take reasonable and appropriate steps to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of electronic storage or transmission is completely secure, but we aim to maintain appropriate safeguards.

9. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality and measure website usage.

Where required, we will ask for consent before placing non-essential cookies. You can manage cookie preferences through the options provided on our website or your browser.

10. Marketing communications

We may send marketing communications where permitted by law. You can opt out at any time by contacting us or using the unsubscribe option where available.

We will not use clinical information or treatment photographs for promotional purposes without the appropriate permissions and consent.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request erasure or restriction of processing where applicable.

  • Object to certain processing.

  • Request data portability where applicable.

  • Withdraw consent where processing relies on consent.

Some rights are subject to legal exceptions, including obligations to retain appropriate clinical records.

To exercise your rights, please contact us using the details above.

You can also complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.